JOB DESCRIPTION

- Acquiring new customers and deepening relationship with existing customers;

- Participating very actively in the sale of salary domiciliation accounts (SDA) to the employees of approved multinational companies and large local corporate organisations;

- Mobilising deposits through the sale of term deposits, individual savings accounts and
other account categories in order to constantly ensure growth in the deposit base of the
company;

- Participating actively in direct and digital selling to ensure the profitability of the institution;

- Constantly building relationship with existing customers to ensure profitability of the company;

- Actively participating in branch sales meetings and branch sales planning to generate action plans to meet sales targets;

- Developing strategies and ensuring their timely implementation with the view of increasing the profitability of the business;

- Reviewing strategies implementation and sales/ marketing analysis with the view of increasing the profitability of the business;

- Ensuring excellence on each service interaction with customers;

- Handling customer’s issues and complaints in a timely fashion;

- Planning and carrying out desk-based prospecting and maintaining up to date call
reports (call memos);

- Obtaining timely and relevant market feedback useful for product development;
competitor monitoring and customer service improvement;

- Preparing regular sales activities and performance reports;

- Performing other related duties as assigned.


KEY ATTRIBUTES AND SKILLS

Qualification:

- Holder of at least a 1st degree (or its equivalent) in banking, finance, sales, marketing or any related discipline;

- Bilingual in French and English;

- Strong knowledge of microfinance products with a clear understanding of their benefits
to customers and to the institution;

- Strong ability to identify prospects and assess their potentials;

- Strong ability to follow through on promises to customers;

- Strong ability to match and positively present product features and benefits to
customers needs;

- Sharp judgments as to when to ask, attempt to close or ease off on a prospect;

- Strong and verifiable track record of constantly hitting or exceeding sales targets;

- At least 2 years of relationship management experience acquired from a microfinance
institution or from the retail banking department   of a banking institution;

- Strong address book and strong networking capabilities;

- Strong oral and written communication skills;

- Strong reporting and analytical skills;

- Visibly a charismatic individual with a pleasing personality;

- Ability to work under pressure and deliver against set objectives;

- Basic social media marketing skills;

- Ability to use Microsoft Word, Microsoft Excel and Microsoft PowerPoint;

- Familiar with the functioning of any microfinance or banking software.

Intéressé(e)  par cette offre ? Prière de postuler directement dans notre site web : www.emploiservice.cm ou à l’adresse suivante : interim@emploiservice.cm au plus tard le 29 Février 2020.

La référence de votre dossier de candidature portera la mention : ROF_120220